Our Investment in Assort Health

Healthcare accessibility begins with a phone call, but that first step is often a nightmare for patients. Endless hold times, disconnected calls, multiple transfers, and constant resharing of intake data create significant barriers to care. According to the American Academy of Physician Associates, U.S. adults spend the equivalent of an entire workday each month navigating healthcare needs for themselves and their families.

At the same time, healthcare providers face reduced reimbursements, increasing costs, and persistent staffing shortages. Front office operations teams are overburdened, managing multiple sites, several physicians, and overwhelming call volumes. What makes this even more challenging is the need to comply with extensive healthcare regulations - documented in what Assort's team calls "the 78-page binder"- that govern every aspect of patient communication and data handling.

This is why we’re investing in Assort Health's Series B. Assort Health is revolutionizing healthcare with their specialty-specific agentic AI platform that transforms patient experience by eliminating the frustrations tied to scheduling appointments, lab tests, prescription renewals, and physician referrals.

Assort Health's comprehensive platform, Assort OS, leverages agentic AI to handle patient interactions across diverse specialties at every touchpoint of the healthcare journey. Their AI agents seamlessly integrate with EHR/PMS systems and provider preferences, eliminating lengthy hold times and inefficiencies that prevent patients from getting the care they need.

The results speak for themselves:

- 89% shorter patient call wait times
- 98% resolution rates
- 94%+ patient satisfaction scores
- Tens of millions of patient interactions across thousands of providers

By developing reliable omnichannel AI solutions tailored to providers' specializations and practices, Assort Health has moved far beyond traditional telemedicine platforms. Rather than occupying medical call center teams with routine calls and leaving patients on hold, Assort Health integrates into existing workflows to create a seamless experience for both patients and providers. 

Healthcare accessibility remains a significant challenge, and Assort Health's AI-driven approach offers a scalable solution that benefits all stakeholders in the healthcare ecosystem.

At Felicis, we're constantly seeking AI-first companies that solve real-world problems at scale. Assort Health stood out to us because of their exceptional product quality and customer love.  Assort Health has built a solution that delivers tangible value to both healthcare providers and patients. They already handle over 10M patient calls every year in over 14 different languages and work with medical practices across the United States.  The team's relentless focus on customer success has resulted in industry-leading satisfaction scores and retention rates.

Co-CEOs Jon Wang and Jeffery Liu have built a founding team that blends deep healthcare know-how with top-tier AI talent. Jon brings a rare mix of medical expertise and AI innovation from his time as a Stanford researcher and founder of Shimmer. Jeffery adds strong technical leadership, having led product engineering at Athelas and Commure. Together, they’ve attracted leaders from Apple, Stanford, and Meta, combining clinical insight, technical chops, and entrepreneurial grit to take on some of healthcare’s toughest challenges. 

The company has a lot of momentum, they were recently recognized on the 2025 Forbes Cloud 100 rising stars list, as well as one of the next billion-dollar startups, highlighting their position at the forefront of AI innovation in healthcare. It’s an exciting time to join the Assort Health team. 

We're proud to partner with our friends at Lightspeed Ventures, First Round Capital, Chemistry, A*, Liquid2, Quiet Capital and the entire Assort Health team on this journey to transform patient experience and improve healthcare accessibility for all.